Terms and Conditions

The terms and conditions set out on this page relate to the use of our website. By using, browsing or placing an order with us you agree to be bound by our terms and conditions.

All About Us

The website is operated by Agnez Eyewear (“we”). We are based in South West England and you can contact us on agnezeyewear@nullgmail.com.

Accessing the Website

Your access to and use of www.agnezeyewear.com (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice.

You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms, and that they comply with them.

If you do not accept these Terms and Conditions you must immediately stop using the Website.

Our Products

We are dedicated to providing you with up-to-date and accurate product information so that you get a great sense and feel for our products.

While we have made every effort to display the colours of the product on our website accurately, differences in computer screens and monitors may mean the actual colour of the product that you receive differs slightly from how you see it on screen.
All products shown on the Website are of course subject to availability.

All copyright, trademarks and other intellectual property rights on the Website and its content (including without limitation the Website design, logo, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Agnez Eyewear or otherwise used by Agnez Eyewear as permitted by law.

In accessing the Website you agree that you will access the content solely for your personal, non-commercial use.
None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of Agnez Eyewear – the copyright holder.

This of course excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use – ‘we want you to tell your friends’.

Changes to the Website

We reserve the right to:

  • Modify or withdraw (either temporarily or permanently) the Website with or without notice and we shall not be liable to you or any third party for any modification or withdrawal of the Website.
  • Change these terms and conditions at any time. Also your continued use of the Website following any changes shall be deemed to be your acceptance of such change. It is your responsibility to ensure that you have read the most up to date details when using our Website.

Placing Orders

The contract between us becomes binding when we confirm your order by email, and it’s binding.

We ship a maximum of three frames per order.

Orders exceeding three frames will be dealt on a case by case basis.

We shall make every reasonable effort to dispatch your products within 2 working days, unless we advise you otherwise and you agree.


All payments on agnezeyewear.com are made in Pounds Sterling.

Prices and availability of products as detailed on the Website are subject to change from time to time and while we make every effort to ensure that such information is accurate, we may notify you of any changes at the earliest opportunity. If your chosen products have gone temporarily out of stock, you shall have the right to either amend your order accordingly or cancel your order.

Should you decide to cancel your order, the order will not be processed, and your money returned.

Postage and packing

If we are unable to supply the chosen product, or the price shown on the Website is not correct, we shall have the right to cancel your order.

We shall make every reasonable effort to dispatch your products within 2 working days, unless we advise you otherwise and you agree.

We ship all over the world:
The United Kingdom, excluding Channel Islands and Gibraltar – we will send your order by Royal Mail Signed For;
The rest of the world – we will send your order by Royal Mail International Tracked and Signed.

Exchanges and Returns

We operate a no quibble return policy and if you return a product within 30 days of receipt, we’ll give you back the amount you paid for the product or offer an exchange (please refer to our Exchange Policy), whichever you prefer, no questions asked. When returning the product to us, all merchandise must be in a saleable condition and with the original tags and accompanied by the original invoice for us to accept return. You will have to pay for return postage yourself.

Refunds will be provided to the same account you used to pay for the item. Your product must be returned by mail to us: Agnez Eyewear, 18 Heather Drive, Bath, BA2 2BW, UK. If eligible, we’ll process your return for a full refund within 14 days from the day you returned any products supplied. Please bear in mind that standard delivery is not traceable when shipped, and we are not responsible for loss during shipment. When returning the product to us please fill in a Return Form included with your order (or you can download a copy here).

Purchases Made During Sale

For purchases made during sales, clearance and other promotional periods we will:

  • give you your money back if you inform us you wish to cancel your order within 14 days of receiving the product and as long as you then return the goods to us within 14 days of your cancellation;
  • offer you an exchange for the product of the same value if the sale is still on;
  • offer you an exchange even if the sale has ended but you must pay any difference in price before we send your new choice. At the moment we can only send you an invoice for an additional payment through PayPal.

If you either decide to cancel your order or ask for an exchange, we advise you to contact us on agnezeyewear@nullgmail.com as soon as possible. You can even check the availability of other frames so we can reserve it for you.

Extended Returns for Christmas

Purchases made beginning 1st of December can be returned through 31st January.

Incorrect / Manufacturing Fault / Damaged Products

  • Incorrect Product – if you have received an incorrect item in your order, you may return it to us within 30 days of receipt. Please fill in the Return Form included with your order. If the item is no longer available, we will offer you an exchange or it will be refunded.
  • Manufacturing Fault / Damaged Product – if the item you received is damaged or contains a defect, you may return the product to us within 30 days of receipt and following assessment, we will replace it with the same item. Please fill in the Return Form included with your order. If the item is no longer available, we will offer you an exchange or it will be refunded.


We reserve the right to refuse to accept the return of any products after 30 days of you receiving them.

A deduction may be made from the refund for any loss in value of the products supplied, if that loss is the result of mishandling by you.

Provided you return the products in the same condition and with the original tags and packaging within 30 days of receipt we will make the refund without delay, and not later than 14 days from the day you returned any products we supplied.

We will make the refund using the same means of payment as you used for the initial transaction.


Agnez Eyewear does not accept any liability for any consequential or incidental or punitive damages whatsoever arising from the use of this Website or the purchase of the products from this website. All our products are sold on the basis that they will not be resold, lent, hired, or otherwise supplied to another individual. We reserve the right to refuse to sell any product.

You agree to indemnify Agnez Eyewear, and its directors and employees against any claim or demand made by a third party, including any legal fees arising for a claim or demand, due or arising out of your submissions to or from the Website, your use of the Website, your connection to the Website, or your violation of the terms and conditions of the Website.

Agnez Eyewear shall have no liability to you for any failure of delay in supply or for any defect in products supplied that is caused by any event or circumstances beyond our control, including, without limitation, national disasters, strikes or lockout and industrial disputes.

Methods of Payment

At the present time, payment can be made using PayPal.

All credit/debit card purchases are subject to the usual validation checks and authorisation procedures adopted by the card issuer.

Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render Agnez Eyewear liable for any delay or non-delivery.

Information About You and Your Visits to the Website

We process information about you in accordance with our privacy policy. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate. We will not sell or supply your personal data to another party without you express permission.

Viruses, Hacking and Other Offences

You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Serious Crime Act 2015: Computer Misuse. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such breach, your right to use the Website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.

Linking to the Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdrawal linking permission without notice.

If you wish to make any use of material on the Website other than that set out above, please address your request to agnezeyewear@nullgmail.com

Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Your Concerns

If you have any concerns about material which appears on the Website, please contact us on agnezeyewear@nullgmail.com

Last updated 12 October 2020

Contact Us

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